Services Package

The Globe Services Package is comprehensive and responsive to our guests needs ensuring maximum safety, comfort, values and levels of service.

Key delivery

Guests can collect their keys from Globe’s reservation office in Chiltern Street, W1 during office hours 9.00 to 5.30 Monday to Friday. Out of hours, Globe will arrange Key Collection Points.

Car Collection

Our preferred chauffeur will meet and greet guests with the keys to the reserved apartment, charged in accordance with Globe’s additional services and charges. That means an express check-in, without first stopping at Globe's reservation office. Guests are reminded to refer to our terms and conditions when using the chauffeur service.

Housekeeper prepared apartments.

Prior to your arrival, one of our dedicated housekeepers will prepare your apartment and complete a checklist to confirm that everything is just how it should be. 

On your arrival:

In the bathroom, guest Toiletries supplied by Temple Spa, guest soaps and shampoos and a 4-roll pack of toilet paper, guests will need to buy their own thereafter, depending upon the chosen apartment. Professionally laundered white towels, a full set as per the reservation, changed once a week, additional towels charged in accordance with Globe's additional services and charges.

In the kitchen, there would be washing powder, dishwasher tablets, paper towels and some basic cleaning materials. Guests will need to buy their own thereafter depending on chosen apartment.

In the bedroom, professionally laundered white linens changed once a week, additional linens charged in accordance with Globe’s additional services and charges.

Welcome Groceries

For your arrival, tea, coffee, salt, pepper, sugar, orange juice, mineral water, milk, sweet biscuits and savoury crisps (sorry no substitutions). Guests will need to buy their own thereafter, depending on chosen apartment. Additional groceries are charged in accordance with Globe’s additional services and charges.

During your stay:

Weekly housekeeping service

Each apartment is scheduled for a weekly visit as minimum, depending on chosen apartment.

Guests are reminded that our weekly housekeeping service is a general change of linen and a dust and vacuum. Guests are expected to keep kitchens and bathrooms ‘generally’ clean. Servicing during your stay is included. Additional housekeeping can be provided in accordance with Globe's additional services and charges.

Phone Calls Include

The first £5.00 of calls are included within the package, additional calls are charged in accordance with the Globe Phone Tariff which is detailed in Globe's additional services and charges. 

Internet Access

All of our apartments have individual internet access. Log in details are provided on arrival.

Globe Support 24/7

In the event of any property maintenance requirements outside of normal office hours, Globe have a 24 hour emergency service. By dialling +44 207 935 9512 and selecting option 1 you will be put through to our Out of Hours answer service. 

This service will do all they can to assist you during your call.  Depending on the lever of the emergency, one our team will call you back if required.

Mini safe

Mini safes (where provided) are simple to use with instructions to follow. There is a call out charge in accordance with Globe's additional services and charges, to reset the safe if used incorrectly.

Apartment Lock-out service

Globe’s emergency service will get you back into your apartment as quickly as possible. There is a call out in accordance with Globes additional service and charges, to attend where keys have been left in the apartment. Lost keys will be charged in accordance with Globe’s terms and conditions.

End of Stay cleaning

The end of stay cleaning is comprehensive; preparing the apartment for our next guest is included within the Services Package.