• Guests may collect their keys from Globe’s reservation office on David Mews, W1, during office hours (9:00 am to 5:30 pm, Monday to Friday).

• Outside these hours, Globe will arrange Key Collection Points.

• Standard check-in is from 3:00 pm on the day of arrival.

• Our preferred chauffeur can meet and greet guests with apartment keys, charged in accordance with Globe’s Additional Services and Charges.

• This allows for an express check-in (no need to stop at Globe’s reservation office).

• Guests are reminded to refer to Globe’s Terms and Conditions when using the chauffeur service.

• Before arrival, a dedicated housekeeper will prepare the apartment and complete a checklist to confirm everything is in order.

• **Bathroom:** Temple Spa toiletries (soaps, shampoos), plus three rolls of toilet paper (guests buy more as needed). Professionally laundered white towels are provided as per the reservation, changed once a week. Additional towels are charged in accordance with Globe’s Additional Services and Charges.

• **Kitchen:** Washing powder, dishwasher tablets (where applicable), paper towels, and basic cleaning materials (guests buy more as needed).

• **Bedroom:** Professionally laundered white linens, changed once a week. Additional linens are charged in accordance with Globe’s Additional Services and Charges.

• On arrival, guests receive tea, coffee, salt, pepper, sugar, orange juice, mineral water, milk, sweet biscuits, and popcorn.

• Superior units include cereal, chocolate, fizzy drinks, and coffee pods.

• Sorry, no substitutions.

• Guests buy further groceries themselves as needed; additional grocery deliveries are charged in accordance with Globe’s Additional Services and Charges.

• **Weekly Housekeeping Service**: Each apartment is scheduled for a weekly visit as a minimum (depending on the chosen apartment). This covers a general linen change and a dust/vacuum. Guests are expected to maintain the kitchen/bathrooms in a generally clean state. Additional housekeeping can be arranged as per Globe’s Additional Services and Charges.

• **Internet Access**: All apartments have individual internet. Log-in details are provided on arrival.

• **Globe Support 24/7**: For any property maintenance needs outside normal office hours, dial +44 (0)20 7935 9512 (option 1) to reach our Out-of-Hours answer service. Depending on the emergency level, a team member may call you back.

• Where provided, mini safes are easy to use (instructions in the apartment).

• A call-out fee applies (see Globe’s Additional Services and Charges) if the safe must be reset due to incorrect usage.

• Globe’s emergency service will help you regain entry if keys are locked inside. A call-out fee applies in accordance with Globe’s Additional Services and Charges.

• Lost keys are charged in accordance with Globe’s Terms and Conditions.

• The end-of-stay cleaning is comprehensive and included within the Services Package (preparing the apartment for the next guest).

• We kindly ask guests to leave the apartment in the same general condition as they found it.