Frequently Asked Questions

Where are the apartments located?

All apartments are located in the West End of Central London, around Bond Street, Marylebone and Fitzrovia, with additional accommodation available in Camden.

What sort of facilities can we expect?

All apartments have their own living space, sleeping area, kitchen and bathroom. They are ready to be occupied immediately, with fresh linen and towels, and kitchens that are equipped with a range of utensils, crockery, cutlery and appliances.

How often is maid service provided, and how often is the linen changed?

After the first week, servicing is provided on a weekly basis with a full change of linen and towels. Additional servicing can be arranged at an extra charge, details and prices can be found in additional services and charges.

We offer three times a week servicing with a once a week linen change in our Superior two bedroom apartments at Chiltern Street.

How do I reserve an apartment & when is my booking confirmed?

Once you have selected your apartment for your dates, you will be forwarded to a payment page where you can pay for your accommodation. Confirmation of payment will be emailed to you. 

Arrival information and key collection details will be emailed to you 2-3 days prior to arrival.

Alternatively, you can contact our Reservations Team at where a dedicated Account Manager can assist you in preparing a bespoke accommodation package.

How and where can I collect my keys?

Check in is from 3pm. Between 9am and 5.30pm Monday to Friday keys can be collected from our offices in Chiltern Street, W1U 6LU. Out of office hours, we can provide allocated key collection points, and a chauffeur collection service can also be arranged at an extra charge.

Where can keys be left on departure?

When vacating the property keys can be left in the apartment, making sure the door is securely shut behind.

Why do I need to pay a deposit?

A £250 deposit is required and is refunded approximately 7 days after departure. Globe will deduct any telephone charges and costs of any damages incurred during your stay, excluding the first £5.00 of free calls. 

What are your telephone charges and are incoming calls charged?

Each telephone call will be charged by Globe Apartments at a rate in strict accordance with the Globe Telephone Tariff. The first £5.00 inc. VAT of all calls made are free of charge. All weekend (Friday midnight to Sunday midnight) local rate calls (020 prefix telephone numbers) are free of charge, subject to a maximum 60 minute call time. Incoming calls are not charged.  

How do I pay, and when do I pay?

Full payment is required at the time of booking. We accept all major credit cards or bank transfers (bank details available on request).

What additional charges will I have to pay?

Additional charges are made for extra telephone calls and for any extra services ordered. VAT is chargeable at the prevailing UK rate, currently 20%.

If I want to extend my stay, how can I do it?

Globe's reservations team will check availability and an extension subject to availability on the required dates. If the apartment is unavailable, Globe will make every effort to offer an alternative. When booking, if there is the possibility of extending, please let Globe know so that it can be taken into account.

Can I view an apartment prior to booking?

If you would like to view the apartments prior to booking please let Globe know, and we will do our best to arrange this at a convenient time.

What is the Globe Cancellation Policy?

All cancellations must be made in writing to Globe.

  1. Where the full payment has not yet been made, the holding deposit will be retained.
  2. Where full payment has been received Globe will refund the holding deposit in full.
  3. The rent for the reserved period will be refunded to the Occupant, less Globe’s reasonable costs or charges considered fair and reasonable (on a pro-rata basis), for all or any part of the reservation period that the apartment is re-sold. In the event of a dispute, Globe’s decision will be final.
  4. Once a reservation has been paid for the Occupant is committed to the dates agreed upon. As a result any alteration to the dates reserved will depend on availability and a rent refund for the reserved period will be dependent on Globe’s ability to re-sell the apartment booked.

How many people can stay in an apartment?

To provide maximum comfort Globe has set the following limits:

  • Studio apartment: 2 people
  • 1 bedroom apartment: 2 people
  • 2 bedroom apartment: 4 people

Most apartments (excluding studios) will accommodate an extra person/s. Information about additional charges is available in Additional Services and Charges.

Can pets stay in the apartments?

Unfortunately no pets are allowed.

Where is my nearest Tube Station?

Wherever you are staying, no matter what apartment you are allocated to you will always be within a 5 minute walking distance of at least one tube station.

Check-in/check out

Check-in time is 15:00 and check-out time is 11:00. Subject to availability and with previous notice Globe can arrange an earlier check-in or check-out time. Additional charges may apply so check this with Globe. 

What happens if I experience an emergency outside of office hours?

In the event of any property maintenance requirements outside of normal office hours, Globe have a 24 hour emergency service. By dialling +44 207 935 9512 and selecting option 1 you will be put through to our Out of Hours answer service. 

This service will do all they can to assist you during your call.  Depending on the lever of the emergency, one our team will call you back if required.

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