Terms & Conditions

GLOBE’S TERMS & CONDITIONS

DEFINITIONS

For the purpose of these Terms & Conditions:

• “Globe” means Globe Apartments (Chiltern Street) Limited.

• “the Occupant” means the guest or occupant making use of the reserved apartment.

• “the Owner/Landlord” means the supplier of the apartment/flat, for whom Globe acts as Managing Agent.

• “Holding Deposit” or “Deposit” means the £250.00 deposit paid under Clause 4, used to secure the reservation and/or cover breakages, damages, phone charges, and related items.

1. Globe acts only as Managing Agent and cannot be held responsible for the actions of the Owner/Landlord, who supplies the apartment/flat. Owner/Landlord details (including address) are identified on Globe’s rent demand.

2. Upon requesting a reservation, the Occupant will receive a confirmation from Globe that sets out the amounts due for the reserved period for the selected apartment.

3. The amount due is calculated at the prevailing rent for the selected apartment at the time of reservation.

4. For all bookings made 28 days or more before arrival, the Occupant must pay Globe a Holding Deposit of £250.00. The reservation is not confirmed until this Holding Deposit is received.

5. Globe reserves the right to cancel or vary the rates for any reservation if payment is not received in accordance with Clause 4.

6. Unless otherwise expressly agreed with Globe, the Occupant MUST settle the full outstanding amount no later than 14 days before arrival. The total amount due will be set out in the Occupant’s reservation statement submitted by Globe.

During Globe’s high seasons (June, July, August, and December) payment is required no later than 28 days before arrival.

7. Globe reserves the right to cancel any reservation if payment is not received in accordance with Clause 6. For any reservation remaining unpaid (the Holding Deposit having been paid under Clause 4), the initial Holding Deposit will be retained by Globe in full as a cancellation fee.

8. For all late bookings (made less than 28 days before arrival), the Occupant must pay Globe in full (rent plus £250.00 Holding Deposit) no later than 14 days before arrival. Globe reserves the right to cancel any reservation if payment is not received.

9. If the apartment booked is managed or supplied by a third party, Globe will provide the Occupant with the applicable Terms of Business from that third party.

10. The Owner/Landlord supplies all facilities to the Occupant. Any services provided by Globe on behalf of the Owner/Landlord will be subject to VAT at the prevailing rate unless otherwise specified on the Owner/Landlord’s invoice, which Globe issues to the Occupant on the Owner/Landlord’s behalf.

11. The term “rent,” as used in Globe’s Terms of Business, may include transaction fees, cleaning charges, Globe’s Services Package, or other costs included or provided within the Occupant’s booking and the rent paid. Globe administers and accounts for any inclusions; this shall not alter the Occupant’s total rent payable for the specified dates or any extension.

12. The accommodation element of the charges subject to 20% VAT (where applicable) for continuous stays by the same Occupant of over 28 nights is reduced from the prevailing rate to 4% from the 29th day onwards of the Occupant’s stay.

CHANGES, EXTENSION, AND CANCELLATION

13. All requests for changes, extensions, or cancellations must be made in writing directly to Globe. If an Occupant’s booking is not formally changed, extended, or cancelled in writing, the Occupant remains liable to pay the full amount.

14. Changes:

   If the Occupant needs to change any detail of their confirmed booking (other than name changes or a child’s age), Globe will use its best endeavours to accommodate the change, subject to an administrative fee of £50 + VAT, payable once the change is made, plus any resulting costs or alterations in rent. An arrival date change to a later date than originally booked will be treated as a cancellation (or part cancellation).

15. Extensions:

   a) The Occupant may extend their stay, subject to availability and advance payment. Additional rent cannot be deducted from the Holding Deposit. 

   b) If the originally occupied apartment is unavailable for the extension period, Globe may offer alternative accommodation (where available). 

   c) The Occupant must advise Globe of any intention to extend no later than 7 days before the reserved departure date.

16. Cancellation and/or early curtailment (where all charges have been paid in full or only the Holding Deposit has been paid):

   a) The Occupant must cancel in writing (email or letter) to Globe. 

   b) The rent for the reserved period will be refunded to the Occupant, less Globe’s reasonable costs and charges on a pro rata basis for any part of the reservation period that the apartment is re-let. 

   c) If a reservation has been paid for, the Occupant is committed to the booked dates; any alteration depends on availability, and a rent refund depends on Globe’s ability to re-let the apartment. Globe reserves the right to consider early departure a cancellation. 

   d) Where the Occupant cancels before paying in full or fails to pay in full according to these Terms, Globe will deem this a “no show” and retain the £250 Holding Deposit as a cancellation fee. 

   e) If the Occupant fails to arrive, Globe will consider this a cancellation and no refund will be due. 

   f) For extended stays where the Occupant departs earlier than agreed and the tariff has been reduced to reflect a longer stay, Globe may charge the higher rate for the occupied dates. 

   g) No departure date amendment will be agreed unless the Occupant consents to pay any higher tariff for the actual occupied dates.

DEPOSIT

17. The Holding Deposit of £250.00 under Clause 4 also serves as a deposit to cover breakages, damages, phone charges, and end-of-tenancy cleaning. The Occupant may be asked on arrival for a credit card imprint to cover incidentals in addition to the £250.00. After vacating, the Deposit will be returned to the Occupant as soon as practicable, usually no more than 14 days after departure, once telephone or other charges have been received.

   a) Where a deposit is not paid, but credit card details have been provided for this purpose, the nominated credit card will be charged for any incidental expenses on the same basis as Clauses 17 and 18. 

   b) If a deposit is taken, it will be refunded by cheque, bank transfer, or credit card to the Occupant’s nominated account, less any deductions. Bank charges for such transfers are payable by the Occupant. 

   c) If there is a “no show” but the apartment is re-let, the deposit will be treated as “compensatory” and therefore outside the scope of VAT, rather than part of the rental consideration.

18. The Holding Deposit or nominated credit card details cover all damages, losses, phone usage, and the end-of-tenancy cleaning. Additional charges beyond the basic cleaning may apply if necessary.

CHECK-IN/CHECK-OUT

19. Unless otherwise agreed, apartments are available from 15:00 on the arrival date and must be vacated by 11:00 on the departure date. Early check-in or late check-out are strictly subject to availability and may incur additional charges. Globe may impose charges on behalf of the Owner/Landlord if the Occupant arrives early or fails to vacate on time.

20. Subject to Globe’s check-in time, keys can be collected from Globe’s offices (09:30–17:30, Mon–Fri). Outside these hours, alternative key collection facilities are available. Globe can recommend a chauffeur service (additional cost) to handle key handover.

21. If the Occupant arranges car collection via Globe, the chauffeur service is provided directly by the chauffeur company, and the Occupant is responsible for contacting the chauffeur company (details provided) if unable to locate the driver at the specified airport or location. Failure to contact the chauffeur does not cancel the Occupant’s liability.

22. At the end of the Occupant’s stay, unless otherwise instructed by Globe, keys must be left in the apartment, and the door secured upon final departure. The Occupant is responsible for ensuring no personal items are left behind.

23. If keys are lost, misplaced, or locked inside the apartment (other than as part of check-out), Globe will impose a lockout fee of £50 + VAT. Lost keys incur a £100 + VAT charge for replacing locks. These fees are non-refundable even if keys are later found.

ADDITIONAL SERVICES

24. The Occupant may request additional services provided by Globe on behalf of the Owner/Landlord (details are on Globe’s website, in each apartment, or on request). The cost of such services may be deducted from the Occupant’s Deposit or charged to the nominated credit card. If these services exceed a certain value, Globe may require payment on demand.

SPECIAL NOTES

25. Payment for rent, Deposit, and any booking fee may be made by cash, bank transfer or credit card. Occupants paying directly to Globe’s account should remit to:

   Globe Apartments (Chiltern Street) Limited (Client Account)

   A/C No: 91835254 | Sort Code: 40-45-27

   HSBC, 73 High Street, Watford, WD17 2DS

   IBAN: GB56MIDL40452791835254

   Email: guestservices@globeapt.com

   (Quote the Tenant reference number.)

26. Globe strongly recommends Occupants insure their travel arrangements and personal belongings; the Owner/Landlord’s insurance does not cover the Occupant’s belongings.

27. Seven nights will be charged as one week.

28. If circumstances require, Globe may provide alternative accommodation of a similar category or as best possible under the circumstances. If alternative accommodation is higher-category, there is no additional charge; if lower-category, a credit adjustment may be offered.

29. Each apartment is individual and may vary in style, size, layout, and outlook. All photos, virtual tours, or marketing materials by Globe are presented in good faith.

30. No pets are allowed.

31. All apartments managed by Globe on behalf of Owners/Landlords are strictly non-smoking. If Occupants smoke or are reported to be smoking in an apartment, a £150.00 extra cleaning fee will be charged, plus any further cleaning costs subject to VAT. 

 Gas canisters, barbecues, and candles are not permitted under any circumstances.

32. Occupants must behave responsibly at all times, keeping noise to a minimum between 22:00 and 07:00. Apartments may not be used for illegal or immoral purposes. Globe may impose charges on behalf of the Owner/Landlord for nuisance behaviour.

33. Occupants must leave furniture, fittings, and effects in the same condition as on arrival.

34. Occupants must leave the apartment in a reasonable state of cleanliness and order. Additional charges may be imposed on behalf of the Owner/Landlord for extra cleaning and/or repairs, which can include compensation for loss of rent if the apartment is unfit for immediate re-let.

35. Lost property is retained for a maximum of 3 months after departure. If unclaimed, Globe will dispose of it.

36. The number of persons permitted in the apartment is limited to the number specified by Globe. Additional charges may apply for extra persons.

37. The Deposit is held by Globe on behalf of the Owner/Landlord.

38. The Occupant must accept the Acceptable Use Policy for any internet services provided. By using these facilities, the Occupant is deemed to have accepted such terms.

39. The Occupant must adhere to all rules and regulations laid down by Globe.

40. Reservations subject to additional charges must be paid in full at the same time Globe requests payment of the initial invoice.

41. Globe reserves the right to refuse any booking for any reason deemed appropriate by Globe.

42. Globe may charge £25 + VAT per reference if the Occupant requests references from Globe.

43. Globe may charge an administrative fee of £150 + VAT per 6-month period for deposits that remain unclaimed because the Occupant failed to provide the necessary information for return.

44. The Occupant agrees to abide by all these terms and conditions.

45. In the event of a dispute, Globe’s decision is final and binding, subject to Clause 48 (Globe’s complaints procedure).

46. Globe has a complaints procedure available for Occupants; details are available upon request.

47. Globe is committed to conducting its business ethically and with integrity, respecting human rights, and combatting modern slavery/trafficking.

LEGAL

48. Neither Globe as Managing Agent nor the Owner/Landlord is responsible for financial loss or damage to the Occupant’s belongings or any injuries sustained by the Occupant or their party, however caused. Occupants are advised to take out insurance for loss/damage or personal injury.

49. The letting, the booking form, and these Terms are governed by and construed in accordance with English law. By completing the booking form, the Occupant agrees to submit to the exclusive jurisdiction of the English courts.

50. All payments are acknowledged on the understanding that Globe’s Terms of Business have been read, understood, and accepted.

FORCE MAJEURE

51. “Force Majeure” means any circumstances that are unusual and/or unforeseeable and beyond Globe’s control.

52. Neither Globe as Managing Agent nor the Owner/Landlord can accept liability where the contract is affected by Force Majeure, including war, threat of war, riot, civil commotion, strife, hostilities, industrial dispute, natural disaster, fire, acts of God, terrorist activity, earthquake, nuclear disaster, adverse weather, government action, technical problems with transportation, or other events outside Globe’s control.