Terms and Conditions
These terms and conditons refer to the Serviced Apartments'SERVICED APARTMENTS' GLOBE APARTMENTS TERMS OF BUSINESS
1. Upon requesting a reservation ‘the Guest’ will receive from ‘Globe’ confirmation setting out the amounts due for the reserved period for the selected apartment.
2. For all bookings made 28 days or more before arrival ‘the Guest’ will make payment to ‘Globe’ of £250.00 together with the Hospitality fee. This payment MUST be made by return in order to secure your reservation.
3. ‘Globe’ reserves the right to cancel or vary the rates for any reservation where payment is not received in accordance with No. 2.
4. Unless otherwise expressly agreed with ‘Globe’ ‘the Guest’ MUST settle the full outstanding amount no later than 14 days before arrival. The total amount due will be set out in ‘the Guests’ reservation statement submitted by ‘Globe’.
5. ‘Globe’ reserves the right to cancel any reservation where payment is not received in accordance with no. 4. For any reservation remaining unpaid (amounts having been paid in accordance with No. 2) the initial payment will be retained by ‘Globe’ in full as a cancellation fee.
6. For all late bookings, (bookings made less than 28 days before arrival) payment must be received in full by ‘Globe’ no later than 14 days before arrival. ‘Globe’ reserves the right to cancel any reservations where payment has not been received in accordance with ‘Globe’s’ late booking policy.
7. In the event of cancellation and or early curtailment (where all charges have been paid in full). Cancellation before arrival must be made in writing by ‘the Guest’ to ‘Globe’. -:
A) ‘Globe’ will retain the payment of £250 plus the Hospitality fee (where the full payment has not been made).
B) Where full payment has been received (14 days before arrival) ‘Globe’ will refund ‘the Guest’s’ one weeks security deposit in full.
C) The rent for the reserved period will be refunded to ‘the Guest’ less ‘Globe’s’ reasonable costs or charges considered fair and reasonable (on a pro rata basis) for all or any part of the reservation period that the apartment is re-let. In the event of a dispute ‘Globe’s’ decision will be final.
D) Once a reservation has been paid for ‘the Guest’ is committed to the dates agreed upon. As a result any alteration to the dates reserved will depend on availability and a rent refund for the reserved period will be dependent on ‘Globe’s’ ability to resell the apartment booked.
8. At the end of ‘the Guests’ stay unless otherwise instructed by ‘Globe’ the keys to the reserved apartment are to be left in the envelope provided by ‘Globe’ and left in the apartment. The door to be shut and secure on final departure. ‘Guests’ are reminded to make sure they thoroughly check the apartment before closing the door for the final time to avoid leaving personal items behind.
9. After vacating the apartment the deposit will be returned to ‘the Guest’ as soon as practically possible. ‘The Guest’ will receive a fully itemised statement detailing all deductions made including all phone charges. The maximum delay should be no more than 3-4 weeks after departure, as soon as the phone billing charges summary has been received by ‘Globe’ from the phone service provider.
10. Unless otherwise agreed, apartments are available from 1300 hours on the date of arrival and must be vacated by 1100 hours on the date of departure. ‘Globe’ reserves the right to make additional charges should ‘the Guest’ fail to vacate at the agreed time.
11. Keys can be collected from ‘Globe’s’ offices between 0930 hours and 1730 hours Monday to Friday. Outside of these hours ‘Globe’ recommends our chauffeur service. They can arrange keys at the time of collection from the airport etc. Price on request.
12. The security deposit is held against all damages, losses and other charges including the use of the telephone and end of tenancy cleaning, and any extra charges over and above the basic cleaning charge where necessary.
13. ‘Guests’ can extend their stay for a further period subject to availability and advance payment. The additional rent cannot be deducted from the deposit. If ‘the Guests’ apartment is not available for a further period ‘Globe’ will offer where available alternative accommodation.
14. ‘Globe’ must be advised of ‘Guests’ intention to extend no later than 4 days before the reserved departure date.
15. ‘The Guest’ may wish to use additional services provided by ‘Globe’, the charges of which are available on request or can be found on ‘Globe’s’ website www.globeapt.com. Each apartment contains a guest information folder, which also has details of these charges.
16. The cost for additional services will be charged to ‘the Guests’ account and deducted from the deposit when it is returned to ‘the Guest’. However, and dependant on the value of the additional services used, ‘Globe’ reserves the right for payment of additional services on demand.
17. ‘Globe’ will arrange car collection for ‘the Guest’ on the strict understanding that ‘the Guest’ is responsible to contact the chauffeur company whose details will be provided to ‘the Guest’ in the event of any difficulties, including being unable to locate the driver at the specified airport. Failure to contact the chauffeur company will not discharge ‘the Guest’s’ liability to pay the chauffeur even if alternative transport on the day is taken.
Special Notes:
18. Payment for rent, deposit and booking fee can be made by cash, bank transfer, sterling bank draft, sterling traveller’s cheques or credit cards. ‘Guest’s’ wishing to make a direct payment to our account should remit to the following bank account:- Globe Apartments client a/c no: 31463829. HSBC, 73 High Street, Watford, Sort Code: 40-45-27. Our fax number: + 44 (0) 20 7935 7531. (Tenant reference number must be quoted).
19. ‘Globe’ recommend all ‘Guests’ insure their travel arrangements.
20. Seven nights will be charged as one week.
21. If the circumstances arise, ‘Globe’ reserves the right to provide accommodation of a similar category or as best possible in the circumstances.
22. No pets are allowed.
23. The accommodation is limited to the number of persons specified by ‘Globe’. Additional charges for extra persons will be charged in accordance with ‘Globe’s’ printed tariffs.
24. In the event of keys being lost, misplaced or left inside the apartment ‘Globe’ will impose a lockout fee of £50 + VAT. Lost keys will be subject to a further £100 + VAT charge for replacement locks to be fitted. Please note that these charges are non refundable regardless of keys being found at a later date.
25. ‘Guests’ are advised that ‘Globe’ acts as Agent only and cannot be deemed to be held responsible for the actions of its Principle, whether the identity of its Principle is disclosed or not.
26. The deposit is held by ‘Globe’ or remitted to ‘the Landlord’.
27. ‘Guest’ are requested to adhere to all rules and regulations laid down by ‘Globe’.
28. Reservations that are subject to additional charges must be paid in full at the time of payment of the initial invoice is requested by ‘Globe’.
29. ‘Globe’ has the right to refuse any booking for whatsoever reason considered appropriate by ‘Globe’.
30. ‘Globe’ reserves the right to make charges to ‘the Guest’ of £10 + VAT per reference, provided by ‘Globe’.
31. ‘Globe’ reserves the right to make a charge of £75 + VAT per 6 month period for deposits that remain unclaimed due to a failure of ‘the Guest’ to provide the necessary information for the deposit’s return.
32. ‘Globe’ has a complaints procedure for ‘Guests’. Full details of the procedure are available on request.
Legal:
33. For the avoidance of any doubt, neither ‘Globe’ nor ‘the Owner’ will be responsible for any financial loss or damage to the belongings of any persons permitted to occupy the property or for any injuries sustained by them or any member of their party however caused. We recommend that you take out insurance to cover any loss or damage or personal injury.
34. The letting, the booking form and these terms are all governed by and shall be construed in accordance with English law. By completing the booking form you agree to submit to the exclusive jurisdiction of the English courts.
35. For all ‘Guests’, payment is received and acknowledged on the strict understanding that ‘Globe’s’ terms of business have been read, understood and accepted by ‘the Guest’.