Frequently Asked Questions

Why should I book with Globe Apartments?
Globe is the only company that offers a wide range of quality serviced apartments in the heart of the West End at prices that are usually a lot cheaper than hotels.[Top]

Where are the apartments located?
All apartments are located in the West End area of Central London, around Oxford Street, Marylebone and Fitzrovia. [Top]

What sort of facilities can we expect?
All apartments have their own living space, sleeping area, kitchen and bathroom. They are ready to be occupied immediately being supplied with fresh linen and towels and kitchens that are equipped with a range of utensils, crockery, cutlery and appliances. [Top]

How do I price my stay?
Visit the serviced apartments page to view the Globe portfolio, click on the picture to go through to a detailed property description with links that will take you to tables that display the prices for your stay including the costs of the Globe Hospitality Packages. [Top]

How often is maid service provided, and how often is the linen changed?
After the first week, servicing is provided on a weekly basis with a full change of linen and towels. Additional servicing can be arranged at an extra charge, details and prices can be found in additional services and charges. [Top]

How do I reserve an apartment & when is my booking confirmed?
Once you have requested an apartment you will get a ‘Confirmation of Reservation’ form detailing the request, either by fax or e-mail. It will set out the amounts due for the reserved period for a selected apartment. [Top]

On receipt of this, part payment will be required with full payment to be made no later than 14 days before arrival. If your reservation is within a short notice period, payment will be required on receipt of Globe's ‘Confirmation of Reservation’. Apartment addresses are allocated the week of arrival. [Top]

What is the ‘Globe Hospitality Package’
Globe has identified which of its services are essential to the provision of a relaxing and trouble-free stay. It has packaged all of these essential services into the Globe Hospitality Package to provide the most cost effective way of enjoying a ‘fully serviced’ stay with us here in Central London. [Top]

Globe Hospitality or Globe Corporate Hospitality, which applies to my stay?
Globe is experienced with both types of requirements. To provide maximum value and service our range of hospitality packages are tailored to the requirements Globe have found to be important to Guests. [Top]

How and where can I collect my keys?
Between 9am and 5.30pm Monday to Friday keys can be collected from our offices in Chiltern Street, W1. Out of office hours, between 7am and 11pm we can provide allocated key collection points, otherwise a chauffeur collection service can be arranged at an extra charge. [Top]

Where can keys be left on departure?
When vacating the property keys can be left in the apartment making sure the door is securely shut behind. [Top]

Why do I need to pay a deposit?
A deposit is required to reserve the booking and is refunded normally about 4 weeks after departure. Globe will deduct any telephone charges and costs of any damages incurred during your stay, subject to the first £5.00 of free calls. New technology being introduced should reduce the time for the deposit refund to a week after departure. [Top]

What are your telephone charges and are incoming calls charged?
Each telephone call will be charged by Globe Apartments as a rate in strict accordance with the Globe Telephone Tariff. The first £5.00 inc.VAT of all calls made are included within the Globe Hospitality Packages. Incoming calls are not charged. [Top]

How do I pay, and when do I pay?
Full payment must be made no later than 14 days prior to arrival. We accept all major credit cards or bank transfers (bank details available on request). [Top]

What additional charges will I have to pay?
Additional charges are made for extra telephone calls and for any extra services ordered in addition to those provided within the Globe Hospitality Packages. VAT is chargeable at the prevailing UK rate. [Top]

If I want to extend my stay, how can I do it?
Globe's reservations team will check availability and an extension subject to availability on the required dates. If the apartment is unavailable, Globe will make every effort to offer an alternative. When booking, if there is the possibility of extending, please let Globe know so that it can be taken into account.

Can I view an apartment prior to booking?
If you would like to view the apartments prior to booking please let Globe know, and they will do our utmost to arrange this at a convenient time. [Top]

What is the Globe Cancellation Policy?
In the event of cancellation (where all charges have been paid in full). Cancellation before arrival must be made in writing to Globe. [Top]

  1. Where the full payment has not yet been made Globe will retain the payment of £250 and hospitality fee.
  2. Where full payment has been received (14 days before arrival) Globe will refund the Guest’s one weeks security deposit in full
  3. The rent for the reserved period will be refunded to the Guest less Globe’s reasonable costs or charges considered fair and reasonable (on a pro-rata basis) for all or any part of the reservation period that the apartment is re-let. In the event of a dispute Globe’s decision will be final.
  4. Once a reservation has been paid for the Guest is committed to the dates agreed upon. As a result any alteration to the dates reserved will depend on availability and a rent refund for the reserved period will be dependent on Globe’s ability to resell the apartment booked. [Top]

How many people can stay in an apartment?
To provide maximum comfort Globe has set the following:

  • Studio apartment: 2 people
  • 1 bedroom apartment: 2-3 people
  • 2 bedroom apartment: 4-5 people
  • 3 bedroom apartment: 5-6 people

Most apartments will accommodate an extra person. Information about additional charges is available in Additional Services and Charges. [Top]

Do you accept pets in your apartments?
Unfortunately no pets are allowed. [Top]

Where is my nearest Tube Station?
Wherever you are staying, no matter what apartment you are allocated to you will always be within a 5 minute walking distance of at least one major tube station. [Top]

Check-in/check out
Check-in time is 13:00 and check-out time is 11:00. Subject to availability and with previous notice Globe can arrange an earlier check-in time or departure. Additional charges may apply so check this with Globe. [Top]

What happens if I experience an emergency outside of office hours?
In the event of any property maintenance requirements outside of normal office hours Globe have a 24 hour emergency paging service. By dialing the office number as usual you will be put through to an operator. Please leave a detailed message and a contact telephone number and someone from Globe will call you back. [Top]